Clocking in and out: An Overview
It's extremely important that our CAREGivers complete timely clock ins and clock outs on all shits. This includes updating the status of the tasks assigned, and notifying the office of any changes in condition. Although the ClearCareGo App is the preferred method, there are other ways to clock in and out. The list below gives an overview of each method; Please read through and call the office with any questions or concerns.
ClearCareGo App *Preferred method*
The CCGo App is available for download on any mobile device and is installed on every Home Instead GrandPad tablet. The app uses geolocation which allows Home Instead to verify location for clocking in and out. For an overview on how to use the app and troubleshoot any issues that may arise, watch the tutorial here: https://youtu.be/f9swolueONM
Telephony from client's home phone
Client's home phone numbers are in our system and recognized by our telephony system. Using the client's home phone, CAREGivers can call 1-888-930-2172 to complete their clock in, clock out, and updating all tasks. By calling from the client's home, we are able to verify that your location when clocking in.
Telephony from CAREGiver mobile phone *Not recommended*
Although the telephony system allows CAREGivers to clock in and out by calling our telephony line from their mobile phone, there is no way to verify location using this method. Clocking in and out via cell phone should not be done unless approved by office staff for a specific case.
Submitting missed clock in/out form
If no other methods are working, or if you miss a clock in or clock out, you must complete the online form for clock in/out errors and your submission will be addressed by an office staff member. If you are having trouble or would like additional help, you can call the office to schedule a meeting. You can access the form here: https://hipaa.jotform.com/Hisc169/clockinform